FAQ

Shipping: Duty & Taxes

 

 

 

All products are shipped from our design and manufacturing facility located on Vancouver Island, BC. Items in stock will ship in 2-3 business days. Integrated Winch Mounts ship via UPS or Fed-Ex in the USA and Purolator or Canpar in Canada. If an item is not in stock, we will notify you right away with an estimated ship date of typically 2-3 weeks after order. All bumpers are currently hand made to order and lead times are generally 4-6 weeks. Bumpers are shipped via ground freight to the closest Freight Facility unless a Commercial Address is provided.

Canadian Customers - Taxes are collected and shown at checkout. NO DUTY on any purchases

US Customers - No Taxes are charged at checkout , instead duty and state taxes may be collected by Fed-ex / UPS during Import.

 

Returns

We accept returns if you have purchased the incorrect product. Shipping for returns is the responsibility of the customer. The product must be received in excellent condition. See our Refund Policy Here.

 

In Store Pickup

We offer in store pickup at our shop in Nanaimo, BC. We ask that you still purchase your order online and pay for shipping, include a note in your cart at checkout that you would like to arrange for in store pickup and we will promptly return the shipping costs to you. We will then give you a time estimate of when your product(s) will be ready and notify you when you are able to come pick it up!