FAQ

[Frequently Asked Questions]

Shipping, Duty and Taxes:

Vice ships to the Worldwide! for more details on the shipping terms for your specific location, and information on current lead times see our Shipping Policy here: Shipping Policy

Returns/Refunds:

Returns will only be accepted within 30 days of the delivery date. Custom products are final sale.

For details on the return/cancellation fees and how to initiate a return or cancellation see our Refund Policy here: Refund Policy

 

In Store Pickup:

We offer in store pickup at our shop in Nanaimo, BC. We do offer discounts for local pickup. Reach out to us at info@vicedesign.ca when you're ready to purchase and we can help to organize this. We will then give you a time estimate of when your product(s) will be ready and notify you when you are able to come pick it up!