FAQ

[Frequently Asked Questions]

Shipping, Duty and Taxes:

Vice ships to the Worldwide! for more details on the shipping terms for your specific location, and information on current lead times see our Shipping Policy here: Shipping Policy

Returns/Refunds:

Returns will only be accepted within 30 days of the delivery date. Custom products are final sale. Returns/Cancellations are subject to a 20% restocking fee.

Shipping costs to return any products is the responsibility of the customer.

Read more on our Refund Policy Here: Refund Policy

In Store Pickup:

We offer in store pickup at our shop in Nanaimo, BC. We do offer discounts for local pickup. Reach out to us at info@vicedesign.ca when you're ready to purchase and we can help to organize this. We will then give you a time estimate of when your product(s) will be ready and notify you when you are able to come pick it up!