[Frequently Asked Questions]
Shipping, Duty and Taxes:
All Hidden Winch Mounts, Bumpers, Lighting Kits and Custom Products are shipped from our design and manufacturing facility located on Vancouver Island, BC. For Hidden Winch Mounts and Accessories please allow 2 weeks for us to prepare your order for shipment. We ship via UPS or Fed-Ex in the USA and Purolator or Canpar in Canada. Check the product page for estimated lead times.
Canadian Customers - Taxes are collected and shown at checkout. NO DUTY on any purchases
US Customers - No Taxes are charged by us during checkout , instead duty and state taxes may be collected by Fed-ex / UPS during Import. Warn Winches are shipped from a US warehouse closest your location and may arrive earlier or at a separate time than your mounting kit.
At VICE, we strive to give you the best, most accurate shipping quote. More often than not, our estimates are bang on and we can ship with our quote. Occasionally we make mistakes, especially with the volatility and availability of shipping options. Should that happen, we will reach out and work with you to arrive at the best solution available.
Returns will only be accepted within 30 days of the delivery date. Custom products are final sale. Returns are subject to a 10% restocking fee.
Shipping costs to return any products is the responsibility of the customer.
Read more on our Refund Policy Here: Refund Policy
In Store Pickup:
We offer in store pickup at our shop in Nanaimo, BC. We ask that you still purchase your order online and pay for shipping, include a note in your cart at checkout that you would like to arrange for in store pickup and we will promptly return the shipping costs to you. We will then give you a time estimate of when your product(s) will be ready and notify you when you are able to come pick it up!